Dallas Riffle Media

How the @#$% do I contact Facebook support?

With so many companies using social media to bolster their online presence, Facebook has become an increasingly popular advertising tool. Regardless of your level of experience with Facebook, there is always room for error when working with such a complex platform. Whether you are simply updating your company page, boosting posts or creating complex multi-tiered advertising campaigns with several targeted demographics, chances are that you will face an issue sometime down the road. While many large companies have a simple “support” page with a customer service number, email and maybe a live-chat feature, trying to contact Facebook business support has always seemed like a bit of an Easter Egg hunt. Luckily, DRM is here to discuss what the best options for Facebook business support are and how to locate them within the labyrinth that is their site structure.

Advertiser Help Center

Instead of providing phone support like many companies, Facebook original chose to cut down on overhead and personnel costs by creating the Advertiser Help Center. It can be frustrating to get the runaround when all you want to do is speak to a representative. For some time, the help center was the only way to get help with your Facebook problems. Essentially the help center is a forum where users can post their problems and other users can answer them. The hope is usually that someone from Facebook themselves will reply to your question which is almost never the case. After [what we assume] is a lot of backlash from advertisers, Facebook has finally added a better support structure. However, if you are looking for a quick answer to an issue, the help community can still be a good resource.

Support Inbox

Remember when you wanted to send a message directly to a Facebook representative? Well, now you can with the addition of the Support Inbox. While this feature is difficult to locate, you are now able to open up a support ticket within Facebook. While responses can take upwards of 24-48 hours, it is still nice to have a way to send them a direct message.

Facebook’s Official Business Page

Xzibit Facebook Meme

A Facebook page for Facebook? What a novel concept. After installing the icon that told followers how responsive your company is to messages, they must have realized that they need to lead by example. Facebook has an official page where customers can ask questions. They have a “Very responsive to messages” badge so it is safe to say that this is a good route to take if you want a quick response to your inquiries.

Facebook Live Chat

Live chat support has got to be one of the best developments in customer service ever. Being able to talk one-on-one with a customer service representative without even having to pick up a phone is an absolute godsend. Unfortunately, this feature is elusive, since the icon only appears during times when the feature is live. The best way to locate chat support is to visit this section of their Business Resources page under the “Additional Support” tab. This is by far our favorite Facebook support option.

Customer service is very important for any business to succeed. Having a user friendly website and active social presence are absolutely essential tools for your customer service team. If your company needs help creating an effective online presence, contact Dallas Riffle Media to set up a free consultation. We are a full-service marketing agency located in Cleveland and service clients all across the country. Visit our website to learn more about how we can help your company grow and flourish.

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