Although there are many schools of thought when it comes to marketing, there’s one thing that most marketing professionals can agree on: Planning and strategy are the foundation needed to make a successful marketing plan. If you’ve read our previous article about DRM’s Pyramid of Marketing concept, you should be familiar with the basic timeline […]
Why Your Company Should Offer Live Chat Support
If you have been to our website recently, you may have noticed the “Have a question?” box at the bottom of your screen. If you click on this box, you will be directly connected with a DRM representative that can answer any question you may have. If a customer wants to ask a quick question […]
How Do Your Customers ‘React?’
Last week, Reactions was rolled out to Facebook users all over the world. This feature is Facebook’s response to the demand for a “Dislike” button. Along with “liking” a post, users can express several emotions such as love, laughter, shock, sadness and anger. While this feature was likely not added with this in mind, Reactions […]